Chatbots Write for Us
A chatbot is a computer program that simulates and processes human conversation, allowing humans to interact with digital devices as if communicating with a natural person.
War Against the Machines: The Dark Side of Chatbots
Earlier, I made a rather lazy joke regarding the Terminator movie franchise, in which an artificial intelligence system known as Skynet becomes self-aware and identifies the human race as the greatest threat to its survival, triggering a global nuclear war by pre-emptively launching the missiles under its command at cities around the world.
What Are Chatbots?
Chatbots – or “conversational agents” – are software requests that mimic written or spoken human speech to fake a chat or interaction with a natural person. Two primary ways website chat solutions are offered are via web-based or standalone apps. Today, chatbots are commonly used in customer service, assuming roles usually done by living, breathing human beings such as Tier-1 support workers and customer gratification reps.
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How Do Chatbots Work?
At the heart of chatbot skill lies natural language dispensation or NLP, the same technology that forms the basis of the voice recognition schemes used by virtual supporters such as Google Now, Apple’s Siri, and Microsoft’s Cortana.
Chatbots process the text presented to them by the user before responding according to a complex series of algorithms that interprets and identifies what the user said, infer what they mean and want, and determine a series of appropriate answers based on this data.
Some chatbots offer a remarkably authentic informal experience in which it’s challenging to control whether the agent is a bot or a human being. Others are much calmer to spot.
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